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CUSTOMER SERVICE

 

Return Policy
Within 30 days and with the receipt, returns can be made for exchange on any other item or in-store credit. Store credit may be used at any time and on any item. It never expires. All returns require original packaging and tags.  Any evidence of wear will void the ability to exchange or receive store credit.

Defective Items
If an item is thought defective, it must be returned for determination with receipt within 15 days. The item must have original packaging and tags. The item must not show any sign of wear.  The item in question will be assessed and you will be notified by phone or e-mail on the determination. If the item is deemed defective, we will replace it, exchange it or reimburse you for the item plus return shipping. If the item is not deemed defective, you will have the option to have it returned to you at your shipping expense or leave it with us.

Special Orders 
Orders on items that we do not have in our inventory are available. These take much consideration, so in order to get exactly what you are looking for, please call or e-mail us with the best description possible and we will try to find it for you. Then we will return your call or e-mail with clarification and options for you before we place the order. Special orders take a minimum of 2 weeks to ship out but can take up to 12 weeks. You will be notified of the estimated order time. Returns on special orders will also be for exchange or store credit but will be charged a restocking fee of 15% of the price.

 

Shipping Information
Orders will be shipped via UPS within 48 hours if the items are in stock. Based on your shipping selection, it can take anywhere from 3 days to 14 days to receive your shipment.

If the order is out of stock we will contact you using the information you provided.  Normally, out of stock items take approximately 2 weeks to restock.